Contact Us

Order Tracking
To check the real-time status of your order, we recommend using the professional global logistics tracking platform trusted by merchants worldwide:
Official Tracking Portal: https://www.17track.net/en
Simply enter your unique tracking number on the 17Track website, and you’ll instantly access detailed updates—including shipment location, transit progress, and estimated delivery date—to stay informed every step of the way.
Get Help with Your Questions
For common inquiries—such as shipping policies, return and exchange procedures, payment issues, or product details—we suggest visiting our FAQ Help Center first. It’s curated with verified answers to the most frequently asked questions, helping you get solutions in minutes without waiting for a response.
If you can’t find the information you need in the FAQ, feel free to reach out via the following channels:
  • Contact Form: Submit your detailed question directly through our on-site contact form. This ensures your inquiry is routed to the right support specialist for targeted assistance.
  • Email Support: Send your inquiry to our official support email: support@mystfind.com
Support Hours & Response Time
Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding major U.S. holidays)
We prioritize your inquiries and strive to respond to all emails and contact form submissions within one business day. If you haven’t received a reply within this timeframe, please check your spam or junk mail folder—sometimes our responses may be accidentally filtered by email providers.
Tips for Faster Assistance
To help us handle your request more efficiently, please include your order number when reaching out about order-specific issues (e.g., tracking delays, missing items). Additionally, we kindly ask that you avoid sending multiple duplicate messages. While we understand you may be eager for a reply, duplicate submissions can create backlogs and delay our response to all customers. We process inquiries in the order they are received and will get back to you as soon as possible!
Your satisfaction is our top priority. If you have any suggestions for improving our support services, please don’t hesitate to share them—we’re always looking for ways to enhance your Mystfind experience. Thank you for your trust and patience!